Frequently Asked Questions
Everything you need to know about our artisanal treats.
How do you ensure the freshness of your baked goods during shipping?
All items are baked to order and vacuum-sealed or wrapped in eco-friendly parchment to preserve moisture. We use expedited shipping methods to ensure your treats arrive within 2-3 days of leaving our ovens.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free and vegan pastries. While we take every precaution to prevent cross-contamination, please note that all our products are prepared in a facility that handles wheat, dairy, and nuts.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a 'Preferred Delivery Date'. We will time our baking and dispatch to align as closely as possible with your requested arrival time.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept physical returns. However, if your order arrives damaged or is incorrect, please contact us within 24 hours with a photo, and we will issue a full refund or replacement.
How should I store my baked goods once they arrive?
Most of our breads and pastries are best kept at room temperature in an airtight container for 3-5 days. For longer storage, we recommend freezing them for up to one month and reheating in the oven for a 'just-baked' taste.
Do you provide nutritional information for your products?
Yes, a full list of ingredients and nutritional facts is available on each product page and is also included on the physical packaging of every item we ship.